Illustrative engagements
Putting the approach
into context.
The following fictional scenarios illustrate the types of questions a consulting engagement may address. They are not accounts of actual clients or completed work.
The following fictional scenarios explain potential areas of consulting work. They are not actual client case studies and do not describe completed engagements or results.
Reviewing policies as a business grows
The situation
A fictional business has expanded its teams, but several internal policies still reflect its earlier structure. Staff are uncertain about approvals and where to raise questions.
Questions to explore
- Which policies are affected by the new structure?
- Who owns each policy and approves changes?
- Are responsibilities and escalation routes consistent across documents?
Potential scope
An internal policy review could map inconsistencies, identify decisions the business needs to make and organise an update plan for the agreed documents.
Clarifying a commercial relationship
The situation
A fictional organisation uses several suppliers. Changes to work are discussed informally, and different teams keep different records of what has been agreed.
Questions to explore
- Who can approve a change in scope?
- Where are responsibilities and key decisions recorded?
- How are unresolved concerns escalated?
Potential scope
A dispute prevention review could examine the approval and communication process, highlight areas of ambiguity and suggest clearer ownership and record-keeping arrangements.
Assessing a technology change
The situation
A fictional company plans to introduce a new technology service involving several internal teams and an external provider.
Questions to explore
- Which activities, responsibilities and dependencies will change?
- What controls and approval processes already exist?
- Who will track unresolved risks and review the position after introduction?
Potential scope
A risk and governance review could organise the key questions, document existing controls and help define action owners and review points within the agreed scope.
Discuss your own context
The appropriate scope depends on your organisation's circumstances, information and requirements.
A conversation is a good place to start